Shipping policy

SHIPPING

The shipping cost is based on the order total. Free shipping applies to purchases over SEK 1,000, but does not apply to furniture where actual shipping costs are added. For order amounts of SEK 1,000 or less, SEK 89 is added in shipping. It is the lowest cost that the shipping company charges for trackable delivery, regardless of the order amount.

DELIVERY

Your order is sent in most cases with DHL Service point. You will receive a delivery notification sent to the specified mobile phone number or e-mail and pick up the delivery at the nearest DHL delivery point. For furniture, delivery is made to the given address in accordance with the agreement with the shipping company.

DELIVERY TIMES

Delivery times are normally 3-5 weekdays for deliveries within Sweden. Does not apply to order items such as furniture and fabric, as these products are not in stock.

Longer delivery times than stated may occur during periods when we have high load, out of stock, delays from suppliers, etc.

For delivery outside Sweden, the delivery time is 5-10 weekdays.

CANCELLATION

As a private consumer, you have the right to cancel your order before we have sent the order to you. This does not apply to ordered goods such as furniture and fabric, where the order or, for furniture, an approved order confirmation is binding.

FEE FOR UNRELEASED PACKAGES

To prevent the delivery from being returned, it needs to be picked up at the delivery point within 14 days, otherwise a fee of SEK 395 (incl. VAT) will be charged to cover the fee charged by the shipping company in connection with the package being returned to us.

TRANSPORT DAMAGED GOODS

In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to him within 1-3 days. We are therefore grateful if you report the damage within this time.

This applies to both visible and hidden transport damage and it is therefore important that you unpack and check that the product is free of defects as soon as possible after receipt.

If the damage is visible, it is easiest if you report this directly to the delivery agent (or the driver in the case of direct delivery) upon receipt of the shipment. Ask the agent/carrier to make a note of the damage on your copy of the waybill or in their package management system. Remember to always save the packaging so that the complaint can be handled correctly.

A product that has been shipped incorrectly should be reported to us as soon as possible, and we will correct the error and send a waybill for return shipping.